CORONAVIRUS COVID-19
IMPORTANT INFORMATION
We look forward to welcoming you all at Concierge Camping!
Last updated 19th July 2021
***Update re 19th July change in restrictions ***
Concierge Management and team want to update all guests on how we intend to move forward now that restrictions have been lifted in England as of Monday 19th July.
The health, safety and well-being of our staff, guests and visitors remain our top priority and it is for this reason that although many legal restrictions are being eased, we will continue to take all reasonable steps remain necessary to protect everyone on our park.
So going forward, you won’t notice a big change, but instead you will note the beginning of a gradual process as we move slowly towards normality. In short – the risks haven’t changed, so neither will many of our current measures.
We will continue to do the following and ask that you:
- Please report on arrival to reception and we will check your details & brief you accordingly.
- We will continue please to ask that your guests check into our location using the NHS app (or we will record their details manually).
- Our Enhanced cleaning regime will remain.
- Hand sanitisers & sprays are and will continue to be provided in multiple locations.
- Protective screens will remain in reception/bar noting we will soon take orders from either entrance for your ease.
- Our staff may choose to socially distance from each other and guests for their own protection
- Staff may wear masks when in close proximity to others
- All existing signage will remain in place as a reminder that a risk still exists.
Whilst masks inside are no longer compulsory, we’d like to think that our guests will all be looking out for each other and as such do feel free to wear a mask whilst inside for your collective protection and ours.
Our main objective, as always, is to provide our guests with the best possible holiday experience and so we want everyone to have a fantastic, but safe time with us, as we move through this next stage.
We hope you will be reassured by our vigilance, we look forward to seeing you all very soon.
From 17th May 2021
There are New Procedures that have been put in place for your stay at Concierge Camping, please read this document to familiarise yourself before your arrival.
Due to the challenges we are all facing in 2021 we are going to make some essential changes to operations of the business in line with government & industry recommendations. The safety of our customers and staff is of the upmost importance particularly during this pandemic. Your co-operation with the new procedures during these unprecedented times are crucial to maintain the smooth running of the park. This document highlights the current changes, and whilst we recognise that some of these changes may be less convenient, they are essential if we are to open this season and remain open. If you feel that you are unable to adhere to the changes then please contact us.
Please bear with us during this challenging time, cleaning will be taking longer to keep everything safe and secure for not only our guests but for our staff also. Arrival and Departure times will be being changed as to allow for the extra safety measures we are taking to protect us all.
Arrival Times For All Touring Pitches.
Check in times are now strictly between 2pm-6pm. We are unable to offer any late arrivals, late checkouts or early arrivals. Please do not arrive before 2pm or after 6pm as entry may not be possible.
Arrival Times Safari Lodges Only.
Check in times for the Safari Lodges are between 4pm & 6pm. We are unable to offer early check in or late checkout, please advise us prior to arrival of your arrival time. Check out time strictly before 10am. Please note we will no longer be able to assist you with your luggage etc, however there will be a trolley located at your lodge for your personal use for the duration of your stay.
Check in.
The evening before arrival you will be sent a digital brochure of the park, along with our new T’s & C’s, your pitch name and coloured number which will correspond with our park layout map. Unfortunately, we are unable to accommodate pitch change requests as we are now fully booked for the season. We have COVID -19 safety measures in place in our reception with screens and hand sanitising stations on each of the entrances, we do ask you to please kindly enter wearing a face mask also if possible.
Visitors.
We can now allow you to have visitors to the park but we do ask for them to still check in with the NHS Track & Trace App located at reception and follow all government guidelines. If this is troublesome, we will record your details manually.
Hand Sanitising Stations.
We have in excess of 12 Hand sanitising stations throughout the park at all key locations.
Social Gatherings.
Sensible Social distancing will apply at all times on the park. If you are holidaying with friends or family staying on other pitches please do not exceed the current government guidance and act with due consideration for other guests at our park.
Shower suites, Toilets & Washing up facilities.
Are now all open. But please note will be closed for cleaning each day from 12pm – 2pm. During this time you will be able to use the reception toilet and the accessible bathroom.
Reporting feeling unwell.
If you have any COVID-19 symptoms before you are due to arrive then please contact reception on 01243 573118 so we can cancel your booking and re-arrange it for another time. If at anytime you become unwell or believe you have been exposed to COVID-19 whilst on the park then you are to call NHS 111 and report it to a member off staff by phone at reception. You then need to make immediate arrangements to return home as soon as possible and remain in your environment on the park until you do so.
Tourist information leaflets.
Unfortunately, we have had to remove all leaflets due to government guidance. Please refer to our website www.conciergecamping.co.uk for local tourist attractions or search the internet for local cycle paths and walks.
Taking responsibility.
Whilst we can help by putting in place procedures to help to keep us all safe this is not only our responsibility, and everyone has a part to play. Government guidance needs to be followed and consideration to all is essential.
Local Community.
Local communities in tourist areas have been reported as being very nervous regarding a sudden influx of people into their neighbourhoods. Please show consideration and understanding and come prepared with your provisions to avoid overstretching local shops.
On-site Shop.
Our shop will be open and stocks essential provisions alongside ice creams, Bbq meats, milk, alcohol, frozen croissants & bread. For your protection -we ask that all continue to maintain a 2metre radius between our guests in our shop.
Essential items to bring & Personal Safety.
Due to our current limitations of our operation please make sure essential hygiene items such as hand gel, gloves and sanitiser are brought with you. Please ensure you carry handwipes or hand sanitiser for the duration of your stay. Please use these when on the park especially when touching keypads, door handles, garden gates etc.
Bar & Outside Seating areas brand new for 2021.
The bar & coffee shop will be open with take away disposable drinkware, we ask you to be responsible for disposing of all your drinkware in the bins provided to prevent contamination to other guests and staff. The seating areas will be arranged to government guidelines and will sanitised daily. Please note you may also take your drinks away to drink on your own pitch, lodge etc.
Just to reiterate the extra precautions we have taken.
We have put screens up in our shop, added hand sanitiser at all key locations, we have several fogging machines to sanitise, shower and toilet facilities, our Emperor pitches, Safari lodges and our reception building plus we have implemented an even stricter cleaning regime.
Current as of 17th May 2021.
Please note that this list is not exhaustive. Please be aware that things can change. If we need to speak to you at any point throughout your stay then it will be for everyone’s safety. If you see anyone acting inappropriately and acting out of the COVID-19 government guidelines you must report it to reception immediately, this is not snitching, this is for the safety of our staff, yourselves and other guests.
The terms and conditions will need to be accepted by yourselves before your arrival to Concierge Camping. Any infringements of these could put our guests, staff and business at risk and you will be asked to leave immediately. NO refund will be available.
These are the procedures that we feel currently fit the requirements and running of the park. As the law evolves and hopefully the pandemic is brought under closer control and everyone is vaccinated this advice will be reviewed.
We know that you are all keen to get away and many of you have changed your dates as you have had bookings cancelled, we would like to take this opportunity to say a big thankyou to those that have kept their booking with us and supported through these unprecedented times.
We are also delighted to be fully open and we are sure if we all work together to abide by these new rules then we can all expect smooth running and you can enjoy a lovely staycation here with us at Concierge Camping. We do not want to be COVID police and we really want you to enjoy your stay, so we hope you understand our reasons for implementing these safety measures and rules.
Best regards,
Guy, Tracey & All the Concierge Camping Team x
Stay Alert, Stay Safe
FURTHER INFORMATION AND LINKS TO OUR SANITISATION PROducts
We’d like to be as open as possible about what steps we’re taking to ensure the safety and comfort of our guests. Please find below the links to read more about the sanitiser and disinfectant products we are using.
